Legal notice
Shipping Policy
This Shipping Policy governs the shipment of products offered on Virelya.tech, managed by Virelya, with a business address in Santiago, and contact details Aurentech.co@gmail.com and +1 754-802-4599. By placing an order through our store, you agree to the terms detailed below.
1. Order Processing
Orders are processed within 1–3 days after payment confirmation.
Orders placed on weekends or holidays will be processed starting on the next business day.
In the event of stock shortages or issues during order preparation, the customer will be notified using the email address provided.
2. Shipping Methods, Areas, and Delivery Times
We ship throughout North America, including the United States.
Available shipping method:
Free Shipping: Estimated delivery time of 1–3 days.
The indicated delivery times are estimates and may vary due to external circumstances, including logistics operations, customs, weather conditions, or other circumstances beyond Virelya’s control.
3. Shipping Costs
Shipping is free for all orders, with no minimum purchase requirement.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
If you have not received shipping information within 3 hours, please contact us at Aurentech.co@gmail.com.
5. Deliveries and Addresses
It is the customer’s responsibility to provide a complete and accurate delivery address.
If an order is returned due to an incorrect or incomplete address or because delivery was not possible, reshipment will be subject to any applicable new shipping costs.
Once an order is in transit, the delivery address cannot be changed. Address changes may be requested within the first 1–2 hours, before the order is dispatched, by contacting Aurentech.co@gmail.com as soon as possible.
6. International Shipping and Customs
Orders shipped internationally within the available shipping destinations may be subject to customs duties, taxes, or import fees determined by the destination country’s customs authorities.
Any such charges are the customer’s responsibility and are outside Virelya’s control.
Customs procedures may add additional time to the estimated delivery period.
7. Delayed, Lost, or Transport-Damaged Packages
If you notice an unusual delay or your tracking information has not progressed within a reasonable period, contact us at Aurentech.co@gmail.com.
Please provide your order number, tracking number, and photographs of any damage when applicable, so we can request further information from the carrier.
If the logistics operator confirms that a package has been lost, we will manage the incident with the carrier and inform you of the next steps.
8. Receipt and Inspection
We recommend inspecting the exterior of the package at the time of delivery.
If you notice visible damage to the packaging or signs of mishandling, document the issue with the carrier and take photographs of the package and shipping label.
For damaged or defective products discovered after delivery, please refer to our Returns and Exchanges Policy available at Virelya.tech.
9. Cancellation Before Shipping
You may request cancellation of your order at any time before it has been dispatched.
If the order has already been handed over to the carrier, you must wait until you receive it and then follow the procedure described in the Returns and Exchanges Policy available at Virelya.tech.
10. Changes to This Policy
Virelya may modify this Shipping Policy at any time. Any updates will become effective upon publication on Virelya.tech.
11. Contact
For any questions regarding shipping:
Email: Aurentech.co@gmail.com
Phone: +1 754-802-4599
Effective date: July 22, 2024